Customers facing challenges with their bills can discuss their account options with us Monday through Friday from 8 a.m. and 5 p.m. by calling us at (843) 727-6800. You can also visit our branch offices located at 103 St. Philip St., Charleston, SC 29403 and 6296 Rivers Ave., North Charleston, SC 29418.
CWS Water Bill Assistance Primary Partner
Palmetto Community Action Partnership
(844) 769-6448 | 1069 King St., Charleston, SC 29403 | www.palmettocap.org
*Hover over the Programs & Services menu item, click Outreach and Temporary Assistance, then review Water Bill Assistance for details and to schedule an appointment.
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Other Utility Bill Pay Assistance Organizations
Origin SC
Please contact them via email at disconnection@originsc.org | www.originsc.org
8084 Rivers Ave., Suite 100, North Charleston, SC 29406
Trident United Way 211 Hotline
For information & referrals for other agencies, simply dial 2-1-1 from any phone or go to www.sc211.org.
Charleston Trident Urban League
(843) 769-8173 | 1064 Gardner Rd., Ste. 307, Charleston, SC 29407 | www.ctul.org
East Cooper Community Outreach
(843) 849-9220 | 1145 6 Mile Rd, Mt. Pleasant, SC 29466 | www.eccocharleston.org
Humanities Foundation
(843) 284-5154 | 474 Wando Park Blvd., Ste. 102, Mt. Pleasant, SC 29464 | www.humanitiesfoundation.org
James Island Outreach
(843) 762-3653 | 1872-C Camp Rd., Charleston, SC, 29412 | www.jioutreach.org
Navy-Marine Corps Relief Society
(843) 794-7662 | 1004 Jefferson Ave., Building 717, Goose Creek, SC 29445 | www.nmcrs.org
*Need active military ID, or must be retired Navy or Marine or surviving spouse.
Neighborhood House of Our Lady of Mercy Community Outreach Services Inc.
(843) 805-8064 | 77 & 79 America St., Charleston, SC 29403 | www.olmoutreach.org
Our Lady of Mercy Community Outreach Services- Johns Island
(843) 559-4109 | 1684 Brownswood Rd., Johns Island, SC 29455 | www.olmoutreach.org
The Salvation Army of Charleston
(843) 747-5271 | 6209 Rivers Ave., North Charleston, SC 29406 | www.salvationarmycarolinas.org/charleston
Tricounty Family Ministries
(843) 747-1788 | 2105 Cosgrove Ave., Charleston, SC 29406 | www.tricountyfamilyministries.org